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Questions about Cyber Globe, managed IT, Microsoft 365, cloud, cyber security and what happens when you bring us a project.
FAQ Category
How we work with organisations, internal IT teams and existing technology environments.
Cyber Globe supports organisations that need dependable IT, Microsoft cloud and cyber security expertise without necessarily building every capability internally. The right service model depends on your users, technology environment, business requirements and the level of support or project expertise you need.
Yes. We can complement an internal IT team by providing additional Microsoft, cloud, security, infrastructure or project expertise. Responsibilities can be agreed clearly so your internal team retains the areas it wants to manage while Cyber Globe supports defined technologies, projects or operational requirements.
No. An engagement can cover a specific project, a defined technology area or ongoing managed support. For example, you may keep day-to-day IT internally while asking Cyber Globe to support Microsoft 365 security, Intune, Azure, infrastructure, a migration or a cyber security improvement programme.
Our approach can combine remote support with on-site assistance where the requirement calls for it. The appropriate support model is agreed around the organisation, technology environment, location and scope of service rather than assuming every issue requires an on-site visit.
FAQ Category
Practical questions about existing systems, infrastructure and ongoing IT management.
Yes. A transition should begin with understanding the current environment, support responsibilities, administrator access, documentation, suppliers and outstanding risks. We can then agree a structured handover so support is transferred with as little disruption as possible.
Yes. Cyber Globe can support existing business networks, servers, Wi-Fi, virtualised environments and related infrastructure while identifying sensible opportunities to modernise. Moving everything to the cloud immediately is not automatically the right answer; the approach should reflect business requirements, risk, cost and technical suitability.
Depending on scope, we can support areas including LAN and WAN connectivity, business Wi-Fi, routers and switches, server infrastructure, virtualisation, storage, endpoints and Microsoft cloud services. We first establish what is already in place and which responsibilities should sit with Cyber Globe.
Not automatically. We consider supportability, security, reliability, performance and business impact. Where existing equipment remains suitable, it may continue to form part of the environment. Where it creates material operational or security risk, we can explain the issue and recommend practical options.
FAQ Category
Migration, management, licensing, security and user adoption across the Microsoft ecosystem.
Yes. If you already use Microsoft 365, we can review and support the existing tenant. The work may include administration, identity, security configuration, Intune, Defender, Teams, SharePoint, OneDrive and other relevant services. A new tenant is only considered where there is a genuine technical or organisational reason.
Yes. Migration planning can cover email, users, identity, files and collaboration services depending on the source environment and agreed scope. We assess the existing environment first, plan the migration and user impact, then support the transition and post-migration adoption.
Yes. As a Microsoft-focused provider and Cloud Solution Provider, Cyber Globe can help organisations understand licensing requirements in the context of the Microsoft services they actually need. Licensing should be considered alongside security, device management, collaboration and operational requirements rather than as a standalone purchase.
Yes. We can provide practical user training and adoption support covering areas such as Microsoft Teams, SharePoint, OneDrive and Microsoft 365 working practices. We can also provide knowledge-transfer sessions for internal IT teams where appropriate.
FAQ Category
How Cyber Globe approaches Microsoft security, assessments, governance and the human side of cyber risk.
Yes. We can begin by reviewing relevant areas such as identity configuration, Multi-Factor Authentication, Conditional Access, endpoint management, Microsoft Defender capabilities and other security controls. Findings can then be used to prioritise practical improvements rather than assuming a complete redesign is required.
Yes. Cyber Globe can help introduce practical Zero Trust principles using technologies such as Microsoft Entra ID, Conditional Access, Multi-Factor Authentication, Intune and Defender. The objective is to strengthen verification, consider device and access conditions and improve visibility rather than trusting access simply because it originates from a particular network.
Yes. We can help organisations review security risks, strengthen policies and responsibilities, improve relevant controls and prepare documentation or evidence for security and compliance initiatives. Where frameworks such as ISO 27001 or GDPR-related security requirements are relevant, we can support readiness and alignment without presenting that work as certification or legal advice.
Yes. Cyber Globe can run controlled phishing simulations alongside security-awareness training. The purpose is to identify where additional guidance may be useful, reinforce safer behaviour and measure improvement over time — not to embarrass or punish employees.
Training can cover practical threats employees encounter in day-to-day work, including phishing, social engineering, credential theft, suspicious links and attachments, MFA-related attacks and safer handling of business information. The content can be aligned with the organisation's environment and identified risks.
FAQ Category
What happens before work begins and how we move from a requirement to a practical plan.
We start by understanding the business requirement, current environment, priorities and any known constraints. From there we can determine whether further discovery or assessment is needed and define sensible next steps before proposing implementation work.
It depends on the work. A clearly defined requirement may need only limited discovery, while migrations, managed-service transitions, infrastructure projects and security improvements often require a better understanding of the current environment. Where an assessment is necessary, we explain why and what information is required.
Yes. Not every engagement needs to become a managed-services agreement. Cyber Globe can undertake defined projects such as Microsoft 365 work, cloud projects, security improvements, infrastructure changes or assessments, with the scope and post-project responsibilities agreed in advance.
Useful information includes the business problem you want to solve, approximate user and device numbers, key Microsoft or infrastructure platforms, known security or operational concerns, important deadlines and any existing IT providers or contracts that may affect the work. You do not need to have every technical detail before contacting us.
You don't need to know the technical solution before contacting us. Explain the problem, project or concern and we'll help identify the appropriate next step.