Terms & Conditions

1. About Cyber Globe

Cyber Globe I.T. Services Limited provides information technology, cyber security, cloud, Microsoft 365, managed services, consultancy, and related support services to businesses, organisations, and individual consumers. Our services may be provided under a formal service agreement, proposal, statement of work, project agreement, managed service contract, or other customer-specific documentation.

We provide services to both businesses/organisations and individual consumers. The exact scope, deliverables, service levels, responsibilities, fees, and timing of work will be set out in the agreed contract or quote between the customer and Cyber Globe.

These Terms apply to the website and to the general terms under which Cyber Globe provides services, unless a more specific signed or accepted contract between the parties states otherwise.

2. Scope of services and customer journey

Cyber Globe may provide a range of services including, without limitation:

• Managed IT / MSP services
• Microsoft 365
• Cybersecurity
• Cloud services
• IT consultancy
• Hardware and software-related services
• Cybersecurity awareness and staff training
• Backup and Disaster Recovery
• Remote Support
• Website development
• Infrastructure projects and migrations
• Other agreed IT services

Typical customer engagement follows a practical process: website enquiry, discussion, initial assessment, quotation or proposal, customer acceptance, service contract, and then work begins. Where a customer enters a managed service arrangement, Cyber Globe may offer long-term service contracts, including 1, 2, 3, 4 and 5 year terms. For specific work such as cloud migrations, infrastructure upgrades, development projects and other project work, short-term or project-based contracts may also be used.

3. Pricing, invoices and payment

Customers are normally invoiced rather than paying directly through the website. The exact fees, payment terms, invoicing schedule, and any onboarding or project charges will be set out in the quotation, proposal, statement of work, service agreement, or other agreed contract.

Unless otherwise agreed in writing, invoices are due within the period set out in the relevant contract or, if no period is stated, within 30 days of the invoice date. Cyber Globe may suspend or pause performance of services, or suspend access to systems or support, after reasonable notice where a customer has not paid amounts due and remains in default, subject to any applicable legal rights and obligations.

If payment is not made on time, Cyber Globe may charge interest or late payment costs to the extent permitted by law. This includes, where legally permitted, costs reasonably incurred in recovering overdue amounts. Nothing in these Terms removes any mandatory consumer rights or protections that may apply to a consumer customer.

Where a customer disputes any invoice, it should notify Cyber Globe promptly and provide sufficient detail so that the issue can be reviewed and resolved without unnecessary delay. Payment of undisputed amounts remains due in accordance with the agreed terms.

4. Intellectual property

Cyber Globe retains ownership of its pre-existing materials, templates, methodologies, frameworks, scripts, automation, tools, know-how, generic documentation, and other reusable intellectual property, including general technical methods and materials developed for use across multiple customers.

Customer-specific deliverables created or developed for a customer under an agreed contract will be owned in accordance with the relevant contract. In the absence of a different written arrangement, the customer will receive the rights necessary to use the agreed deliverables supplied to it under the contract for the purpose of the contracted service or project.

Where a customer-specific contract expressly provides a different ownership arrangement, that agreement takes precedence over these general Terms. Cyber Globe may continue to use its general knowledge, methods, templates, frameworks, reusable materials, and experience for other customers, provided this does not involve disclosing the customer’s confidential information or proprietary materials without consent.

5. Confidentiality

Each party will keep confidential and not disclose to any third party any non-public information of the other party that it receives or becomes aware of in connection with the services or the relationship, except to the extent that disclosure is necessary to perform the contracted work, required by law, or clearly already in the public domain through lawful means.

This confidentiality obligation applies to both customer information and Cyber Globe information, including proprietary business information, technical information, pricing, project information, support details, and any other confidential material identified as such or reasonably understood to be confidential.

Confidential information should be used only for the purpose of the agreed services and relationship, and must be protected with at least the same degree of care the receiving party uses to protect its own information of a similar importance. Confidential obligations continue for a reasonable period after the end of the relationship, subject to any longer period required by law or contract.

6. Data protection and GDPR terms

Cyber Globe is committed to processing personal data in compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and any other applicable Irish and EU data protection laws.

Where Cyber Globe processes personal data on behalf of a customer, the customer remains the Controller and Cyber Globe acts as Processor to the extent applicable under the relevant agreement and applicable law. In such cases, these Terms include the following Data Processing Agreement provisions, which are intended to operate as a practical GDPR Article 28-style data processing schedule where relevant.

7. Cybersecurity and system resilience

Cyber Globe will provide the cyber security and IT services agreed in the relevant contract using appropriate professional and technical measures. However, no IT or security provider can eliminate every possible cyber risk, threat, system compromise, outage, or disruption. Cybersecurity and related services are provided using reasonable skill, care and professional practice, but Cyber Globe does not guarantee that customer systems or data will never be attacked, hacked, infected, compromised, lost, damaged or unavailable.

Where Cyber Globe provides backup and disaster recovery services, those services are subject to the specific scope, configuration, retention, recovery arrangements, technology limits, test procedures, exclusions and service assumptions agreed with the customer. Backups and restore processes are not a guarantee that all data can be recovered in every circumstance or within a specified timeframe.

8. Third-party services and external providers

Cyber Globe may provide or manage services from Microsoft and other third-party providers, including cloud platforms, security tools, software, hosting, licensing, connectivity or support arrangements. Cyber Globe does not control third-party infrastructure, outages, changes, service suspensions, licensing restrictions, failures, or changes in provider policies. This does not remove Cyber Globe’s own contractual responsibilities for the services it directly provides, but it means that service availability and performance can be affected by factors outside Cyber Globe’s reasonable control.

9. Customer responsibilities

Customers must:

• Provide accurate, complete and timely information relevant to the service;
• Provide necessary access, permissions, facilities or cooperation;
• Maintain authorised users and appropriate internal controls;
• Promptly report faults, incidents, suspected security issues or breaches;
• Cooperate with Cyber Globe in carrying out assessments, onboarding, support and remediation;
• Use the services lawfully and in compliance with applicable laws and regulations;
• Not intentionally interfere with systems, services, security controls or access arrangements;
• Ensure that third-party systems, data or dependencies used with the service are maintained and operated responsibly.

Where a customer fails to provide information, maintain access, or cooperate with required steps, Cyber Globe may be unable to complete the agreed service, and any delays or failures caused by the customer’s inaction may fall outside the service commitments.

10. Website information and general website terms

The content on this website is general information about Cyber Globe and its services. It is provided for informational purposes only and does not itself constitute a quotation, estimate, guarantee, offer, or binding agreement.

Cyber Globe aims to keep the website accurate and available for normal use, but does not guarantee uninterrupted access, error-free operation, or the absence of delays, outages, technical issues or changes. Website content may be updated from time to time.

Website users must use the website lawfully and in a way that does not harm, interfere with, or misuse the site or any services connected to it.

11. Contract priority and precedence

These website Terms are intended to apply as a general set of terms for the website and general service relationships. However, where there is a conflict, a specific signed or accepted service agreement, proposal, statement of work, SLA, project agreement or other customer-specific contract takes precedence over these general Terms. This applies to the scope of work, fees, service levels, deliverables, data processing arrangements, responsibilities, and any other provisions expressly agreed between the parties.

12. Liability and exclusions

Cyber Globe will carry out the services with reasonable care and skill in accordance with the relevant agreement and professional standards applicable to the services being supplied.

Subject to any mandatory rights that cannot be excluded by law, Cyber Globe will not be liable for indirect, consequential, incidental, special, punitive, or loss-of-business damages, including loss of profit, goodwill, revenue, data, business opportunity or reputational damage, arising from or connected with the services, unless caused by fraud, gross negligence, deliberate misconduct, or any liability that cannot be lawfully excluded.

To the extent permitted by law, the aggregate liability of Cyber Globe under or in connection with the services and these Terms is limited to the fees paid or payable to Cyber Globe for the service giving rise to the claim in the 12 months immediately prior to the event giving rise to the claim, or such other amount as may be agreed in writing in the relevant contract. This limitation applies unless a higher limit is required by law or required under a specific contract.

Nothing in these Terms excludes or limits rights that cannot be excluded or limited under Irish or EU consumer protection laws. Where a customer is a consumer, the customer retains any protections provided by mandatory consumer law and these Terms shall be interpreted accordingly.

13. Suspension, termination and service issues

Cyber Globe may suspend or terminate the relevant service or agreement where:

• A customer fails to pay amounts due after reasonable notice;
• A material breach of the agreement or these Terms is not remedied in a reasonable time;
• There is misuse of systems, accounts, licences, support or service access;
• A customer’s actions or omissions create a material security risk or operational risk;
• A service cannot lawfully continue, a third-party provider withdraws support, or a required dependency becomes unavailable;
• Cyber Globe reasonably determines that continued performance would be unsafe, unlawful, commercially unreasonable, or incompatible with professional obligations.

In the event of termination, the customer remains responsible for any fees, charges, or expenses incurred up to the effective date of termination, including fees for work already performed or services already supplied. Where a customer is a consumer, any termination rights and remedies available under mandatory consumer law remain available to the consumer.

14. Complaints and contact

If you have a complaint about our services, website, or these terms, please contact us as soon as possible by email atinfo@cyberglobe.ie, explaining the issue, the relevant service or contract, and the outcome you are seeking.

Cyber Globe will aim to acknowledge complaints promptly and to review and respond in a fair, reasonable and professional manner. If a complaint cannot be resolved directly, the parties may consider other formal routes available under law or the relevant contract.

15. Governing law and jurisdiction

These Terms and any contract between Cyber Globe and a customer are governed by Irish law. The Irish courts will have jurisdiction in relation to disputes arising out of or in connection with these Terms, subject to any rights, protections or remedies available to consumers under mandatory law. If the customer is a consumer and different mandatory rights apply in the customer’s jurisdiction, those rights remain applicable.

16. Changes to these Terms

Cyber Globe may update these website Terms from time to time to reflect legal developments, operational changes, service changes, or other requirements. Any updated version applies to website use from the stated effective date, and any legal or regulatory changes will apply as required by law. These website Terms do not automatically amend or override an existing signed or otherwise binding customer service agreement. Any change to an existing customer contract must be handled in accordance with the amendment or change provisions in that contract or otherwise agreed in writing with the customer. To the extent required by law, any mandatory consumer rights or protections remain applicable.