Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Cyber Globe I.T. Services Limited (“Cyber Globe”, “we”, “our” or “us”) collects, uses, stores, shares and protects personal information when you use our website, contact us, request a service, or otherwise engage with our business.

We are committed to processing personal data in a lawful, transparent and proportionate manner, and in compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and other applicable Irish and EU data protection laws.

2. Who is responsible for your personal data?

Cyber Globe I.T. Services Limited is the data controller for personal data processed in connection with our website, business communications, sales enquiries and service administration, except where we are acting as a processor on behalf of a customer under a specific contract or data processing arrangement.

Where we process personal data on behalf of a customer, the customer remains the controller (or other relevant data controller or processor) for that data, and our role will be governed by the relevant agreement and GDPR requirements.

3. Information we may collect

We may collect and process personal information such as:

• name, job title and company details
• contact information such as email address and phone number
• business information related to enquiries, proposals or service delivery
• website usage information, such as basic browser and device information
• support, project or service records
• other information that you choose to provide to us

We only collect personal information that is necessary, relevant or reasonably required for the purpose for which it is provided.

4. How we use your information

We may use personal information to:

• respond to enquiries and provide quotations or proposals
• manage and deliver the services you request or purchase
• carry out support, project, administrative and operational work
• communicate with you about our services, projects and updates
• maintain records of our interactions and professional relationship
• meet legal, regulatory, contractual or business obligations
• improve the operation and security of our website and services

We will only use your information for the purposes for which it was collected, or for closely related purposes where this is permitted by law.

5. Lawful basis for processing

In most cases, we rely on one or more lawful bases for processing, such as:

• the performance of a contract or steps taken at your request before entering into a contract
• our legitimate business interests in running and improving our services and website
• compliance with a legal or regulatory obligation
• your consent where consent is required by law

Where we rely on consent, we will explain the relevant consent at the time it is requested and you may withdraw it in accordance with applicable law.

6. Sharing and disclosure

We may share personal information with trusted third parties where necessary to support our business, services or obligations, for example:

• technology, hosting, cloud and support providers
• professional advisers and service partners
• regulatory, legal or law-enforcement authorities where required by law
• other parties in connection with a valid business transfer, acquisition or restructuring

We will only share personal information where it is necessary, lawful and proportionate to do so, and we will put appropriate contractual safeguards in place where required.

7. International transfers

Personal information may be processed or stored outside Ireland or the European Economic Area, including by third-party providers or cloud services hosting data in other countries. Where this occurs, we will take appropriate steps to ensure the transfer is lawful and that suitable safeguards are in place in line with GDPR requirements.

8. Data retention and deletion

We keep personal information only for as long as it is needed for the purposes for which it was collected, or for a longer period where required by law, contract or regulatory obligations.

When personal information is no longer needed, we will securely delete, anonymise or otherwise dispose of it in a manner consistent with applicable law and our internal record-keeping standards.

9. Data security

We use reasonable physical, administrative and technical measures to protect personal information from unauthorised access, disclosure, alteration or destruction. However, no system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted over the internet or stored in electronic systems.

10. Your rights

Depending on the circumstances and the applicable law, you may have rights to:

• request access to your personal data
• request correction or rectification of inaccurate information
• request deletion or erasure of personal data in certain circumstances
• restrict or object to processing
• request data portability where applicable
• not be subject to solely automated decisions with legal or similarly significant effects, where applicable

If you wish to exercise any of these rights, or if you have a question about how we handle your personal data, please contact us using the details at the end of this policy.

11. Cookies and similar technologies

Our website uses cookies and similar technologies for website operation and security. For more detail on the cookies we use, how they work and how you can manage them, please see ourCookie Policy.

12. Contact us

If you have questions about this Privacy Policy or how we process personal information, please contact us at:

Cyber Globe I.T. Services Limited
Saint Judes, Mount Anville Road, Dublin 14, Ireland
info@cyberglobe.ie

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the website, legal requirements or regulatory guidance. The latest version will be posted on this website and, where appropriate, we will notify you of material changes.